Support

Most setup and delivery problems can be fixed directly inside the app.

Setup checklist

Open Dashboard and complete Add Supplier, Assign Products, Upload Supplier Template, Confirm Mapping, and Send Test Order. Each incomplete step links to the page where it can be resolved.

An item was not sent

Open Product Mapping and confirm that the exact Shopify variant is assigned to an active supplier. Unmapped variants are intentionally excluded.

A file has the wrong columns

Open Suppliers, choose Template, review the detected headers, set all five required field mappings, inspect Preview, and click Confirm. Remove the custom template to return to the default CSV.

An email failed

Open Orders to see the provider error. Correct the supplier email or sending settings, then click Retry. Sent records cannot be retried, which prevents accidental duplicate sending.

Plan limit reached

Open Plans to view usage and upgrade through the Shopify-hosted pricing page. Order processing resumes when an eligible plan is active.

Contact support

Email support@order2supplier.app. Include your shop domain, Shopify order number, and the delivery-log error. Do not send customer personal data or Shopify access tokens.